Frequently Asked Questions

Questions about communication

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Can anyone become a comfortable confident speaker?

Absolutely, YES.

The question we get asked more than any other is “can I really become a comfortable confident speaker” and the answer is most certainly yes.

We’re proud to have a 100% success record taking people on the journey to being a great speaker.

You may be led to believe that speaking is a “natural talent” that people are sometimes born with, and it’s true that for some, speaking is less of a challenge than for others. However, EVERYONE can become a great speaker and that definitely includes you!

What's the most important thing when speaking?

Before we get embroiled in the great Mehrabian debate (click here for that question), there is one overall thing that towers above all others regarding its impact on the quality and effectiveness of your speech or communication. That’s YOU.

Your audience has not come to see great PowerPoint or Prezi and whilst the quality of your material is important, if you don’t deliver a compelling performance, nobody is listening.

We recommend working on the YOU part of communication before anything else.

I need to deliver a 'killer presentation'. Can you design great Powerpoint for me?

Yes we can help to design and create excellent PowerPoint, Prezi or whatever else to support your presentation. However, these are visual aids and there’s a clue in that name.

Slideshows are there to support (aid) your presentation, not replace it. Without you up-front, you may as well just print out your slides and hand them out for the audience to read.

Is Albert Mehrabian's theory correct?

I’m not sure how comfortable I am doubting the work of a Professor Emeritus of Psychology from a world class academic institute!

Mehrabian theory is often referred to as the 55%-38%-7% rule regarding the impact on communication of non-verbal (body-language), para-verbal (vocal variety) and vocal (words).

In a word, yes. I’m comfortable with Mehrabian’s research in the context which it was intended. It’s when it is taken out of context that the lines become a little more blurred.
Please note that I say ‘a little more blurred’. There are many doubters who say that Mehrabian is totally wrong and the theory only works in very specific circumstances and situations at best. Some would go as far as to totally disagree with Mehrabian.
In my experience, those who strongly dispute Mehrabian are those who either don’t understand or are intimidated by non-verbal communication.

In a nut-shell, all three elements of communication are important, so set aside some time to devote to development in each of them.

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